What is the point of a Broadband 'service provider' (name omitted to protect the guilty fools!) suggesting I check online for help and assistance on how to troubleshoot my internet connection problems *when I am unable to connect to the Internet in the first place* - my reason for seeking assistance?

I hold no brief for crazed spree killers of any description, who should rightfully be condemned, but sometimes I wonder that I have not yet run amok in the streets with heavy weaponry.